Customer Service Agent (Sales & Issue Resolution)

We are looking for Customer Service Agents to handle customer inquiries, resolve issues, and promote our products and services. This role involves both helping customers and driving sales.

Key Responsibilities

1. Respond to customer calls, emails, and chats regarding orders, deliveries, and refunds.

2. Resolve customer complaints quickly and professionally.

3. Promote Jumia products and services during customer interactions.

4. Meet sales targets by upselling and encouraging repeat purchases.

5. Process orders, returns, and refunds accurately.

6. Keep detailed records of all customer interactions.

7. Work with other teams to ensure smooth deliveries and customer satisfaction.

Qualifications

1. Diploma or Degree in Business, Communication, or related field (preferred but not required).

2. 1–2 years of experience in customer service or sales.

3. Good communication skills in English.

4. Basic computer skills and familiarity with CRM systems.

5. Customer-focused, honest, and able to work under pressure.

6. Must be available for interviews on Monday.